Greece | Trade

TUI Hellas

S&T developed a mobile ticketing system

TUI Hellas, a key player in the Greek travel market, is based in Athens and caters for 26 resorts, located primarily on the Greek islands. In 2006 the company achieved sales of 79 million euros. TUI Hellas handles over 300,000 bookings every year and the sale of tickets for excursions and other local events by sales staff operating in the hotels is the most important and profitable area of business for the company.

The challenge

The previous IT solution was, based on proprietary hardware and software, had become outdated and was difficult to operate, which made it more difficult to integrate new members of staff. Furthermore, repairs, servicing and updates could not be carried out internally, which resulted in considerable costs for manufacturer support.

The new software had to allow use on mobile devices and enable all sales staff in the hotels to be connected.

The project

The assignment for IMG, Consulting Services of S&T was to develop a solution that could be perfectly integrated into the existing TUI Hellas SAP environment. And could be implemented during the low season in the winter, in order to avoid losing any bookings during the high season.

TUI Hellas decided to utilize the SAP Mobile Infrastructure combined with a smartphone. A lightweight ancillary device was also included, with a connection enabled via Bluetooth, in order to allow credit card data to be scanned and tickets to be printed out. By virtue of an agreement with a mobile telecommunications operator the devices were even acquired free of charge. The servicing of the mobile solution remains under the control of TUI Hellas. All the devices have a cellular connection that makes it possible to reconcile bookings, reservations, rebooking and cancellations with the central company database. Following a successful rollout on two islands, the implementation was carried out throughout the whole company and TUI Hellas had fully switched to the new system within four months.

Benefit to the customer

  • improved usability and flexibility of the system
  • remote servicing and maintenance
  • cost-effective system
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Success Story